Women in Customer & Client Services Leadership Summit


Pre-Summit Workshop: 19 June 2018
Summit: 20 & 21 June 2018
Post-Summit Workshop: 22 June 2018
Location: Pullman Quay Grand Sydney Harbour

The world of customer service is a constantly changing environment, but the central purpose remains to be achieving customer satisfaction. Modernisation has driven a progressive transition from traditional to digital. Leaders in customer and client services are expected to do more with less and support the business, while keeping the customer happy over a 24/7 business cycle. This inaugural event, The Women in Customer & Client Services Leadership Summit, brings together inspirational leaders to share their leadership journeys. As the key drivers of consumer engagement, customer service leaders are the essence of any organisation. Our high calibre line-up of speakers will explore the key skills and strategies needed to tackle common leadership challenges and drive career progression.


  • Enhance your leadership skills
  • Master resilience and confidence
  • Harness strategy to drive career progression
  • Maximise your potential

Featured speakers include:

  • Lisa Pogonoski,  Chief Customer Officer,  BT Financial Group
  • Rachael Powell,  Chief Customer and People Officer,  Xero
  • Lorie Argus,  Chief of Parking and Ground Access,  Melbourne Airport
  • Mukul Agrawal,  Chief Citizen Experience Officer,  Department of Human Services
  • Katie Singleton,  Head of Rail Control Solutions,  Bombardier Transportation Australia

View the full speaker line up and program 

Contact us:   

  • Book now with brochure code QC for a 10% discount!
  • Event Brochure: http://bit.ly/2Birvvp
  • Phone:+61 2 8239 9711
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.