About the role

WorkSafe has a clear ambition to be customer centric and prevention led - putting the customer at the core of everything we do is pivotal to successfully building WorkSafe's future.  At WorkSafe, we are adopting a more deliberate innovative, customer focus, developing a CX Centre of Excellence and new approaches and capabilities to keep all Victorians healthy, safe and well.  This role requires a passion for representing the customer and will provide coordination support to the team in the delivery of a broad range of programs to ensure the smooth running of the CX Centre of Excellence.

Some key accountabilities:

• Provide coordination support to the CX team in the delivery of a broad range of initiatives.
• Coordinate and develop presentations for key stakeholder presentations and workshops; in scoping, planning and resourcing initiatives; undertake desktop research tasks.
• Monitor the CX activity against the CX Blueprint plan and prepare reporting for all initiatives.
• Maintain and improve the CX processes, templates and artefacts.
• Assist the CX team in planning and organising events and workshops.
• Establish and maintain ongoing relationships with WorkSafe's service providers and vendors, including developing a thorough understanding of their capability, deliverables and contracts.
• Develop and maintain effective partnership arrangements with key internal and external stakeholders and across the BAU and WorkSafe 2030 teams.
• Identify improvements and provide recommendations, based on client interaction and changes to legislation, policies and procedures, to support the development and implementation of the CX Blueprint.
• Provide advice on project implementation, facilitating resolution or escalating as appropriate.

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role. www.wemake.worksafe.vic.gov.au

About you

You are an experienced and proactive coordinator with strong interpersonal skills and the ability to build and manage stakeholder relationships. You have the proven capability to meet strict timelines/deadlines and to self-manage.  Your verbal and written communication skills are highly developed and you pride youself on your high level of accuracy and a keen eye for detail.

More specifically you will have:

• Demonstrated experience in a complex project coordination role (monitoring projects; building reports; prioritising, scoping and planning projects)
• Experience in human centered design/design thinking, agile project methodology and/or working part of innovation projects/team
• Demonstrated ability to work within and monitor defined frameworks and methodologies, ensuring good governance and adherence to process, but with the ability to be flexible as required
• Demonstrated ability to work autonomously, as well as providing support to a broader project team
• Experience in the preparation of reports and presentations
• Advanced computer skills in Word, Excel, PowerPoint and email

Qualifications

• Qualifications in a relevant field such as Business, Commerce, and Project Management would be highly desirable.

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance. People who are seeking part-time or job share arrangements are encouraged to apply.

WorkSafe employees enjoy: Discounted Gym & Pool Memberships | WELL Rated Building | Group Training & Yoga Classes | Very active Social Club | Pool & Table Tennis | Sparkling Water | Discounted Prescription Eyewear | Career Opportunities and Working for your Community!

What's next?

Applications close 11pm Wednesday 12th of August.  Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Ilona Russell at ilona_russell@worksafe.vic.gov.au 

About Us

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we're committed to delivering industry best practice to our people, our customers and the community. 

Our future 

WorkSafe 2030 will ensure that WorkSafe Victoria remains at the forefront of workplace health and safety, and meets the community's high expectations in relation to managing the workers' compensation scheme at a time of rapid workplace change. WorkSafe 2030's prevention-led approach will save lives and reduce injuries. It will deliver affordable premiums and lower administration costs for employers, freeing up their time and resources.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.