First listed on: 20 January 2022

People Experience Coordinator 

About the role

The People Experience Coordinator is the first point of contact for all people related queries incoming to the People Experience Centre. Providing outstanding customer service, this role is accountable for the provision of client focused, contemporary HR solutions across the employee lifecycle, to employees and contractors of WorkSafe Victoria.

This role supports the People Experience Centre Team to respond, or triage all queries efficiently and effectively, facilitating an early intervention approach, in accordance with WorkSafe Victoria’s People and Culture policies and procedures.

Your key accountabilities will include:

  • In conjunction with the Team Leader People Experience and P & C Business Partnering team, educate people leaders and employees on the interpretation and application of the Victorian WorkCover Authority Enterprise Agreement, policies and practices and associated services.
  • Confidently and promptly respond to HR related matters including managing email, teams, phone and in-person queries to closure. This may involve analysis and investigation to resolve issues or triaging and escalating to the Centres of Excellence within People and Culture. Always ensuringthat follow-up and ongoing client interface and communication is maintained until the issue is resolved.
  • Be a champion of and a Subject Matter Expert in, HR policies and procedures, the WSV Enterprise Agreement and Success Factors/PeopleCentral (HRIS system) whilst working closely with the Team Leader People Experience, Workplace Relations and P & C Business Partnering team.
  • Engage with the business to understand the bespoke operational environments of WorkSafe’s diverse internal client groups, situational context and political overlays, to deliver nuanced, quality advice.
  • Contribute to the development of efficient and effective People Experience Centre processes and procedures and provide input into cyclical policy review.
  • Establish and maintain internal and external stakeholder and service provider relationships.

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role. 

About you

You have experience as a generalist HR professional who is passionate about all things People and Culture. Your communication and organisational skills are exemplary and you have a proven track record of outstanding customer service. You are a team player who enjoys making an impact on your team and stakeholders.

  • Previous experience in a HR environment/role.
  • A solid understanding of employment legislation, industrial awards and agreements and the ability to provide sound HR advice.
  • Demonstrated decision making and problem-solving skills.
  • Demonstrated experience using a HRIS system such as SAP Success Factors and intermediate-advanced competency in the use of the Microsoft Office suite.
  • Excellent attention to detail, organisational skills and the ability to set work priorities to meet deadlines.
  • Outstanding written and verbal communication skills and a demonstrated commitment to client-service.
  • Proven experience in the delivery of end-to-end process.
  • Demonstrated ability to liaise in a professional and sensitive level with diverse internal and external clients/stakeholder groups.
  • Strong ability to undertake effective research and analyse materials.
  • Demonstrated strong ability to educate others and facilitate learning.


  • Tertiary qualifications in HR and/or related disciplines desirable.

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance. People who are seeking part-time or job share arrangements are encouraged to apply.

WorkSafe employees enjoy: Health and Wellbeing programs | Great benefits | Discounted Gym & Pool Memberships | Amazing work environment | WELL Rated Building | Very active Social Club | Career Opportunities and Working for your Community!

What’s next?

Applications close 11:00PM, Friday 28th January 2022Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Alison Forbes on

About Us

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we’re committed to delivering industry best practice to our people, our customers and the community. 

Our Future

Our Strategy has our core purpose front of mind; reducing workplace harm, improving outcomes for injured workers and provide community value.

We don’t shy away from the importance of our purpose to the Victorian community, that’s why we have a stated ambition to be world leading.

The outlook is a future where the system enables us to identify and mitigate potential risks and hazards before they result in harm to workers. When workers are injured the system will support the best outcomes.

Important Information

WorkSafe is committed to providing and maintaining a working environment which is safe and without risks to health consistent with WorkSafe’s obligations under the Occupational Health and Safety Act 2004 (OH&S Act).

Therefore, there is a requirement that all WorkSafe employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless a medical exemption applies).

To meet its obligations under the COVID-19 Mandatory Vaccination (Workers) Directions and the OH&S Act, WorkSafe will request vaccination information or evidence of an exemption in the pre-employment stage.

Inability to provide this may impact your subsequent employment with WorkSafe.


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