$67,866 gross per annum + 9.5% superannuation 
Full Time, Fixed Term for 3 years 
Closing date for applications: 5pm on 29 April 2019

The National Gallery of Victoria (NGV) is seeking a Customer Service Training & Development Coordinator to manage customer service training programs, and assist in the development and review of policies, processes and procedures for customer service operations to ensure the highest level of service is delivered.

ABOUT THE POSITION:
You will work with the Front of House Manager to research and develop opportunities to enhance customer service and training, including liaising with staff to ensure a dynamic training program that enhances staff awareness and communication of the NGV Collection, exhibitions, programs and relevant initiatives. Other key responsibilities include but are not limited to:

• Playing a central role in the delivery and evaluation of NGV Service Standards.
• Contributing to the strategic development, planning and ongoing implementation of NGV Service Standards across the organisation.
• Coordinating the development, review, implementation and reporting on policies, processes and procedures relating to NGV customer service operations.
• Coordinating and leading the timely response to customer service inquiries and feedback.

To be successful you will have demonstrated experience in customer service operations within a major organisation, supported by a thorough knowledge of audience engagement or customer service strategies.

You are committed to delivering high quality experiences for visitors and can encourage and coordinate the performance of a group of people so that, collectively, they deliver on agreed outcomes.

HOW TO APPLY:
For full application details and a copy of the role statement, please refer to our website https://www.ngv.vic.gov.au/about/people-and-careers/join-the-team/. Applications close at 5pm on 29 April 2019.