Customer Service Team Leader - [Archived Advertisement]
City of Stonnington (View other jobs from this organisation)
First listed on: 20 July 2019
PrintCustomer Service Team Leader
- Salary: $86,710 to $93,907 per annum + Monthly ADO + Superannuation
- Permanent Full Time
- Fantastic benefits, wellbeing programs, monthly ADO, great location, training opportunities & more!
Are you a motivated and experienced customer service professional? Do you have skills in leadership and developing teams and relationships? Want to work for an organisation focused on collaboration, innovation and its employees?
An opportunity exists at the City of Stonnington - one of Melbourne’s most progressive Councils, where you can utilise your strong communication and interpersonal skills to lead a cohesive team. Located in our modern and sustainable office on the corner of High Street & Glenferrie Road in Malvern, you’ll be close to public transport and surrounded by an abundance of shops, café’s and restaurants.
As a Customer Service Team Leader you’ll oversee the day-to-day operation of the Service Centre including the coordination of resources and systems, management and monitoring of staffing levels and coordination of leave and rosters, including hands on relief as required. Additionally you’ll be responsible for analysing statistics, monitoring the performance of the unit and identifying areas for improvement, recommending solutions and coordinating monthly team meetings and team building initiatives.
In leading a vital unit of Council, we’re looking for an outstanding induvial with:
- Demonstrated people management expertise with evidence of experience in developing cohesive and effective teams
- Excellent customer service skills with experience in handling complex and sometimes difficult customer situations
- A creative and forward thinking mind with experience in process improvement and innovation
- Effective methods for creating strong relationships both internally and externally and obtaining outcomes at all Council
The City of Stonnington has a strong commitment to providing a culture where employee health, wellbeing and development are a priority. As part of this we offer regular learning and development opportunities and an award nominated Wellbeing Program with discounted memberships, health/wellbeing/exercise initiatives, programs, and more! Additionally you’ll have a work life balance, receive a monthly accrued day off, annual leave loading, priority access to Council managed childcare facilities and maternal child health and immunisation services and work for an organisation with a dedicated Green Team.
As part of the application process, please ensure you clearly respond to the Key Selection Criteria which can be found at the bottom of the Position Description. If you have any questions or issues in completing the Key Selection Criteria please contact our Recruitment Officer.
Be part of Stonnington. Work that matters. People who make a difference
Submitting your application
A Position Description is attached below for your perusal which includes the Key Selection Criteria. Applicants must address the Key Selection Criteria as part of their application. To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
For further information on how to apply contact the Council’s Recruitment Officer on Ph: 03 8290 1333.
For position related queries, please contact Nicole Johnson on Ph: 82903330.
For position related queries, please contact Nicole Johnson on Ph: 82903330.
Applications close: August 4, 2019
Job Summary
- Closing Date:
- 04 Aug 2019
- Location:
- VIC - Malvern
- Salary:
- $86,710 to $93,907 per annum + Monthly ADO + Superannuation
- Work Type:
- Full Time
- Category:
-
Administration/Support
Customer Management/Insights