Customer Service Training Information Officer - [Archived Advertisement]
City of Stonnington (View other jobs from this organisation)
First listed on: 30 March 2021
PrintCustomer Service Training Information Officer
- Salary: $73k to $84k per annum + monthly ADO + Superannuation
- Temporary Full Time
- An opportunity to make a difference in an organisation that is progressive and people focused
Are you a motivated and experienced trainer with a great customer service mindset? Do you have skills in writing procedures and standards? Do you have experience in coaching?
If this sounds like you then join City of Stonnington as a Customer Service Training Officer on a 12 month full time contract.
We are building a safe and inclusive culture where our people are empowered to deliver their best work. Embracing innovation and change, we continually deliver richer and higher quality services to a vibrant, diverse and iconic municipality. We are passionate and energetic, working as one team to build a healthy, prosperous and sustainable community. Progress is important to us, and we and make it a priority to invest in our people’s wellbeing, growth and development.
As a Training Compliance & Information Officer within a busy Customer Service team, you will be part of the Customer Operations leadership team, reporting directly to the Customer Service Manager.
• You will be responsible for the customer service induction training, provide technical and system training to the broader organisation, and ensure information and procedures are accurate and up to date. You will support the quality assurance program to identify best practice and improvement opportunities.
• In addition you will coordinate the staffing roster within customer operations with the support of the Customer Service Team Leaders
• From time to time, you may be required to support the team with phone and administration support.
City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington. If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
Work for Stonnington today. Work that matters. People who make a difference.
Submitting your application
We are no longer using Position Descriptions or Key Selection Criteria. Please use your cover letter to demonstrate to us that you can ‘deliver’ the aspects of the role and that you have got what is needed to ‘thrive’. These are the top two sections in the Success Profile below. You do not need to have a heading of each point or address each point individually. Recommended no more than 2 pages for your cover letter.
If you have any support or access requirements, or would like to discuss an alternative application process please contact a member of the Talent Acquisition Team 8290 1333.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
For further information on how to apply contact the Council’s Recruitment Officer on Ph: 03 8290 1333.
For position related queries, please contact Nicole Johnson on Ph: njohnson@stonnington.vic.gov.au.
We are no longer using Position Descriptions or Key Selection Criteria. Please use your cover letter to demonstrate to us that you can ‘deliver’ the aspects of the role and that you have got what is needed to ‘thrive’. These are the top two sections in the Success Profile below. You do not need to have a heading of each point or address each point individually. Recommended no more than 2 pages for your cover letter.
If you have any support or access requirements, or would like to discuss an alternative application process please contact a member of the Talent Acquisition Team 8290 1333.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
For further information on how to apply contact the Council’s Recruitment Officer on Ph: 03 8290 1333.
For position related queries, please contact Nicole Johnson on Ph: njohnson@stonnington.vic.gov.au.
Job Summary
- Closing Date:
- 11 Apr 2021
- Location:
- VIC - Malvern
- Salary:
- $73k to $84k per annum + monthly ADO + Superannuation
- Work Type:
- Contract/Temp
- Category:
-
Customer Management/Insights
Training/Development/Inductions