• Join a progressive company and be based in our brand-new office in the Morwell Innovation Centre
• Grow your career with Alinta Energy in the Latrobe Valley
• Rewarding salary and bonus

Alinta Energy is coming to the Latrobe Valley – We are investing in Australian jobs, to deliver better service and support to our customers across Australia. Our Customer Experience Hub will be opening in 2021 and will create over 230 new jobs in the Gippsland region, located in a brand-new facility. Working for Alinta Energy in the Latrobe Valley will give you the opportunity to grow your career whilst gaining exposure to industry- leading technology and applications to support and drive customer excellence.

We’re determined to make energy more affordable and we are committed to securing an energy mix that delivers on this challenge.

We are looking for an experienced Workforce Planning Manager to join our newly created Customer Experience Hub in Morwell. This is an exciting opportunity to be involved in the start-up and ongoing management of a team focusing on supporting the business with an accurate and timely delivery of analytics, forecasting and reporting functions of the business. As a key member of the leadership team, you will be responsible in managing the resources and requirements for all teams, ensuring shifts are aligned to customer demand, customer experience standards and business requirements.  Responsibilities will include:

• Accurately prepare forecasts and budgets for operational workloads, resource and monitor drivers against business change & develop models to improve accuracy
• Monitor and implement effective shift patterns to match business requirements, optimising performance of all Customer Centre teams
• Actively manage and develop the Workforce Management tool, manage the relationship with the supplier to identify and implement new ideas
• Work closely with the Functional Operations teams and internal stakeholders
• Deliver effective and accurate reports detailing KPI’s and commentary relating to workforce and shift performance
• Manage and support a team of Analysts supporting the businesses real time, forecasting and reporting analytics
• Coach the team and prioritising compliance to ensure the achievement of business objectives and staff development

To be successful you will have:

• Previous experience in a similar Workforce Planning leadership position
• Prior understanding of Workforce Planning methodology and expertise in using WFP software/tools
• Proven expertise in Excel for modelling and scenario planning
• Prior knowledge in ACD telephony
• Experience in managing and implementing business changes
• Highly developed interpersonal skills written and verbal communication with a proven ability to coach, motivate and develop staff
• A collaborative and engaging leadership style with demonstrated experience in leading a team
• Excellent organisational skills and a self-starter who can manage and meet a range of competing priorities and deadline
• Strong attention to detail and a high level of accuracy

If you enjoy working in a collaborative environment, thrive on driving business results and leading an analytical focused team and are ready for a new challenge, we want to hear from you! This is an exciting opportunity to be part of a professional team shaping the future for our new operations in the Latrobe Valley.

Let’s spread the positive energy together…

Working at Alinta Energy you will have access to a range of benefits, such as:

• Flexible work options – Alinta Energy is currently trialling a flexible work option for most roles where you can work a combination of days from the office and from home
• Staff Energy Offer (where products are available)
• Employee Referral Bonus
• Salary Packaging options
• Full access to Headspace Application
• Salary continuance insurance
• Employee Assistance Program
• Purchased leave
• Community volunteer leave

Alinta Energy is a Circle Back Initiative employer – we commit to respond to every applicant.

Click “APPLY” to submit your application.