First listed on: 21 January 2023

Case Management Specialist


Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

The Opportunity

  • Can you investigate and manage complex people issues?
  • Do you have a record of integrity, tact and the ability to manage highly sensitive information?
  • Apply today to join the Workplace Relations Centre of Excellence!

The Case Management Specialist role is a critical position in the Case Management team, reporting to the Case Management Manager. This role is responsible for investigating and managing complex people matters to drive timely resolutions to ensure fair, diverse, inclusive, and consistent treatment to all CSIRO people in line with CSIRO values. You will do this through conducting thorough, ethical, and confidential enquiries in a professional manner in order to provide expert subject advice and guidance to resolve sensitive people matters including allegations of reportable conduct or misconduct and incidents relating to case management.

In this role you will prepare concise and accurate case management reports and provide clear advice and recommendations guiding individuals and leaders through the people management process.

Your duties will include:

  • Investigating and managing complex people matters to drive timely resolutions in line with CSIRO values and providing expert advice, guidance and root cause analysis on people-related issues.
  • Conducting thorough enquiries or investigations and undertaking analysis and assessments of allegations of reportable conduct/misconduct and incidents relating to case management.
  • Ensuring investigation processes are conducted in a thorough, ethical, confidential, and professional manner aligned to CSIRO values.
  • Collaborating and establishing strong working relationships with Centres of Excellence across the organisation, including People Partnering, Industrial Relations, Health and Safety, Health and Wellbeing, IM&T and other relevant stakeholders, by seeking regular input and subject matter expertise.
  • Preparing concise and accurate investigation and sensitive case management reports which provide clear advice and recommendations to Senior Management and addresses appropriate risk analysis.
  • Updating, maintaining and managing accurate and transparent records throughout the case management lifecycle in accordance with record-keeping procedures, including all implemented actions and resolutions undertaken, while maintaining a high-level of confidentiality.

Location: Any CSIRO location considered
Salary: AU$102k - AU$111k plus up to 15.4% superannuation
Tenure: Indefinite
Reference: 90125

To be considered you will need:

  • A Bachelor’s Degree or equivalent experience and/or postgraduate qualification in Human Resource Management, Business Management, Industrial Relations, Employment Law or another relevant discipline. 
  • Specialised investigation qualifications or the ability to gain relevant certification of investigation certificate along with knowledge and understanding of employee/industrial relations legislative and regulatory requirements, and processes and practices used in investigations of a complex and sensitive nature in a complex work environment or government organisation. 
  • At least 5 years’ demonstrated experience working in an industrial/employee relations/human resources position managing, triaging, and end to end resolution of complex staffing matters.
  • The ability to research, interpret and apply legislation, policies, and guidance material, particularly whilst encountering frequent ambiguity. A history of supporting and guiding management through complex and sensitive people matters.
  • Superior judgement and reasoning capability, and a demonstrated ability to maintain independence and apply a risk management approach to complex matters within the CSIRO risk framework. 
  • A significant track record of analytical and problem-solving skills and the ability to identify root cause, assess options and develop tactical solutions. A history of proactively reaching resolution and using innovative mechanisms to reach resolution.

For full details about this role please review the Position Description


Applications for this position are open to Australian/New Zealand Citizens, Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and Inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 


At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

Join us and start creating tomorrow today!

How to Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Applications Close

5 February 2023, 11:00pm AEDT

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