First listed on: 18 October 2020

Performance Improvement Manager

Company description:

Metro moves you around Melbourne.

As the city’s metropolitan rail service, Metro operates 226 six carriage trains across 998 kilometres of track, transporting 450,000 customers each day. We aim to encourage the Melbourne community’s vibrant and ever evolving lifestyles, by providing a seamless transport solution to keep individuals connected.

With 15 lines, 222 stations and services seven days a week, Metro can take you wherever you’re headed across the city, whenever you want to go.

Job description:

About the role:

This role will see you drive end-to-end performance improvement through structured collaborative process reviews and empowerment of staff to drive improvement in on-time running of passenger services, delivery and customer satisfaction.

  • Identify, lead and manage change in line with corporate objectives, driving performance improvement across operational and technical departments
  • Regularly report to the Executive on network performance
  • Analyse performance and success of changes, identify key learnings and assess impact of changes
  • Using practical lean principles to identify operational barriers to improvement and generate targeted solutions
  • Develop a method of effectively communicating plans including operating group performance results
Your experience:

You will come to us with industry-relevant tertiary qualifications and a proven history of high performance within a similar role. You possess experience in operational performance improvement projects (including practical application of lean principles), demonstrating a good understanding of how operational and technical activities are integrated and ultimately delivered sustainably within a large, complex organisation.

Additionally, you value the importance of teamwork, and listening, challenging your peers and making a difference. You confidently bringinnovation to the table with a positive attitude. You have the agility to engage with a variety of stakeholders, fostering positive working relationships and communicating technical data at all levels. You also have the ability to manage multiple priorities while remaining focused on excellence.

Metro's culture:

Metro is a multi-award winning organisation and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, progressive and providing real work/life balance to its employees. 


As well as a competitive salary in an industry with endless possibilities, Metro also offers free public transport state-wide, discounted gym memberships and insurance discounts. You will be backed by an engaged leadership team which has an absolute focus on innovation including digitalisation and fosters a customer service centric environment.

Applications for this role close end of day 25th October.



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