Customer Service and Records Information Manager - [Archived Advertisement]
Court Services Victoria (View other jobs from this organisation)
Customer Service and Records Information Manager
Provide direction and guidance to a team of direct reports, including actively managing performance, setting priorities, allocating resources, delivering on quality benchmarks, and driving effective customer centric services.
Ensure staff are aware of their responsibilities in administering data and information, understand and comply with relevant policies, practices, procedures and performance standards including the Evidence Act and Privacy principles.
Contribute to change management and business improvement initiatives through the delivery of effective communications plans, staff coaching and training programs, planning and business case development as required.
How to apply
To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:
- resume
- a short covering letter
- completed application form (see file attachment)
For further information on the position, please see the attached position description.
Applications close: Wednesday 21 November 2018
Other information
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce and inclusive culture. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
Job Summary
- Closing Date:
- 21 Nov 2018
- Location:
- VIC - Melbourne
- Salary:
- $82,574 - $93,689
- Work Type:
- Full Time
- Category:
-
Continuous Improvement
Customer Management/Insights