Do you have great attention to detail and are passionate about providing exceptional customer experience? Then don't miss this opportunity in Events

Permanent

We are the City of Melbourne, a place to be bold and inspirational.

We are rapidly transforming to meet the evolving challenges faced by a global city. With a vision of being a leading organisation for a leading capital city, our mission is to create positive impact for our community.  Each day, we work with passion and purpose so that together we achieve incredible things.

Together we Make the Difference 

How this position will Make the Difference to City of Melbourne…

Reporting to the Senior Coordinator Events Operations; your role as the Event Operations Officer will be part of a productive team that permit filming, weddings, balloon operations, promotions, and low-risk events in public spaces across Melbourne. 

In this role you will be responsible for contributing to the overall team by ensuring accurate and timely information is provided to customers when processing and maintaining bookings and that information is accurately recorded in digital booking systems.

To be successful in this role you must have great attention to detail and enjoy working within set procedures and guidelines to ensure consistency when taking bookings; this includes keeping accurate financial and risk management related records whilst maintaining excellent customer service at all times.  As the Event Operations Officer it will be expected that you will also identify and drive improvements within your work area and support the vision of the overall Tourism and Events branch including when appropriate, work with other areas of Tourism and Events in administrative support.

You can bring… (Selection criteria)

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence.
• Excellent organisational skills with an ability to prioritise work load and work in a systematic way in a busy environment to achieve organisational objectives.
• Flexible attitude and willingness to undertake a range of administrative tasks as required across the branch in support of the branch objectives.
• Highly developed interpersonal skills with a strong understanding of, and commitment to, quality customer service.
• Demonstrated experience with, or aptitude for, interpretation and application of statutory regulations.
• Knowledge of risk management techniques and how they apply to events and/or public space.
• Understanding and appreciation of public space and its various uses within a capital city.
• Well-developed computer skills and proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city.  Together, we champion difference, celebrate achievement and recognise positive impact.

To view the physical requirements of this position, please see below under Position Information.  

How to apply…

To apply for this position please visit the City of Melbourne Career page via the link below : 

City of Melbourne - Mercury eRecruit

Please address your covering letter to Melinda Webb, Senior Coordinator Event Operations, Tourism and Events

Applications will be accepted up until 11:45pm Wednesday 19 May 2021.

The position description for this role will not be provided at this stage of application.

For those interested in working with us, the City of Melbourne offers a great range of benefits.  If you have any questions, or for more information, please contact careers@melbourne.vic.gov.au

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check.  For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy

City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best.  As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community.