First listed on: 02 September 2019

Manager, Industrial Relations

Australia’s largest inflight caterer, we are chosen by many of the world’s airlines for our fresh award-winning meals and outstanding service.

With a geographically diverse footprint, we employ over 4,000 people across 9 cities, produce over 64 million meals and service over 246 thousand flights each year.

Offering a suite of services, we are more than an inflight caterer. We also manage buy-on-board catering programs, provide inflight retail solutions, operate airport lounges and provide readymade meal manufacturing for export, airline and non-airline markets.

Parent company dnata - part of the Emirates Group – is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and inflight catering services in 85 countries across six continents, dnata is a trusted partner for over 270 airline customers around the world.

The Opportunity
We have an exciting opportunity available for a full-time Manager, Industrial Relations to join our HR team in our Broadbeach office on the beautiful Gold Coast.

Reporting to the Head of Human Resources, the objective of the role is to develop, implement and manage a contemporary industrial relations strategy and framework for dnata catering Australia. The role is accountable for providing expert guidance and advice to all areas of our business and fostering effective union relationships.

Some of the key responsibilities of the role include:

  • Working with leaders to co-design a negotiation strategy and roadmap;
  • Leading Enterprise Agreement planning, negotiation and implementation;
  • Management of external matters and representation at hearings; and
  • Development of effective tools and resources for compliant and respectful internal employment relations.

The Person

This role will suit someone who has deep industrial relations experience, who is also willing to bring a fresh approach that is tailored to our business. The successful candidate will bring previous success in building and executing a long-term industrial relations strategy that strengthens our internal and external relationships.

This role requires relevant qualifications, and the ability to influence through formal and information communication. Success will be building confidence through delivering great quality work and taking ownership of the right work. We are looking for someone who is brings a contemporary approach to industrial relations and who will complement our team.


  • Flexible working arrangements
  • Competitive pay rates
  • Career advancement opportunities
  • Company benefits and incentives – including up to 5 weeks’ annual leave for full-time employees and discounted private health insurance
  • Supportive and friendly team environment

Applications close on 16th September

If this sounds like you, please apply via Ensure you include a cover letter addressing the key criteria in the Position Description.

We welcome applications from candidates across all states. The successful candidate is responsible for covering her / his own relocation expenses.

We thank all applicants in advance as only successful applicants will be contacted for an interview.

Broadbeach 4218 QLD 

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