First listed on: 18 June 2024

Workforce Planning & Productivity Analyst


As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

Welcome to the world’s most international luxury hotel brand and IHG.


The Workforce Planning & Productivity Analyst is responsible for driving effective rostering, routine analytics, and planning processes across the Resort. This role will coach, educate, and inform the leadership team on Award interpretation and application, manpower plans and driving high performance culture.



  • Be a “super user’ in UKG Workforce Pro and assist in developing education and conduct training to increase usability.
  • Develop and maintain a multiskilled workforce through promotion of job rotation and multi-hire.
  • Maintain and complete ongoing UKG Workforce Pro system administration including upkeep of Agency & Secondment Imports, Flexible department forms and Manger Access.
  • Partner closely with the leadership team and build effective relationships to enable coaching and education on effective and proactive scheduling processes and overtime reduction

Responsible Business

  • Have a passionate understanding of Labour Legislation and HR practices and report potential risks
  • Monitor and report fortnightly Leave Balances and utilisation (including shift workers 5th week annual leave provisions) to reduce leave liability to the business.
  • InterContinental Hayman Island Resort is committed to providing and maintaining a safe and healthy workplace for all employees as well as clients, visitors and members of the public. Hazards and risks to health and safety will be eliminated or minimised, as far as is reasonably practicable. During your employment you must take reasonable care for your own health and safety, including completion of all training required, following all work health and safety procedures, instructions, and protocols, safely use safety equipment and personal protective equipment for your role and report any incidents and injuries in a timely manner.
  • As a representative of the leadership team at InterContinental Hayman Island Resort, the willingness to exemplify Work Health Safety and Environment initiatives and applications is an essential part of your role. This includes proactively leading, engaging with and driving a positive safety first culture within and outside your department.

Guest Experience

  • Dive into property efficiency systems, including HUB, to promote system utilisation to monitor and improve productivity and guest satisfaction.


  • Be responsible for driving daily time and attendance compliance, completion of timecard exceptions/approvals and overtime review to deliver accurate reporting of labour cost.
  • Report and monitor labour expenditure and daily departmental profitability while participating in weekly optimisation meetings as needed and identify gaps to forecast.
  • Lead UKG Payroll Closure finalisation by ensuring timecards have been completed accurately, are compliant with a focus on minimising overtime and make-up hours. Partner with Payroll Team and aid in resolving queries in a timely manner.
  • Assist in annual Budget and monthly Forecasts submission for labour costs.
  • Complete other duties as assigned.


InterContinental Hayman Island Resort prides itself on delighting our Guests and providing them with a service derived from a high-performance culture that is embedded through each function of the Resort.

With comprehensive SOPs, robust policies and procedures and individual departmental training plans in place we ensure that all colleagues are provided with solid foundations to ensure their continued success throughout their employment.

During your employment, you will be provided with clear performance expectations in the form of Key Performance Indicators (KPI’s) and leadership competencies. These will form the foundation of your performance expectations and provide opportunity for performance to be measured, reviewed, and discussed on a regular basis.


  • The passion to coach and develop colleagues to increase knowledge and awareness of effective rostering principles and payroll management. 
  • Strong interpersonal skills with the ability to foster trusting relationships and a "here to help" attitude. 
  • Demonstrate a high level of integrity, self-motivation, ability to work individually while also being part of a team. 
  • High standard of written and verbal communication and collaboration skills and attention to detail. 
  • Advanced IT Skills, particularly Excel 
  • Your experience within operations, preferably within the Hotel environment will assist in your delivery of efficiency, effectiveness, and high performance. 
  • Flexibility – Work hours may alter depending on Resort Requirements including on call and after hours
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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