First listed on: 08 July 2024

Group Senior Manager People Services


  • Lead People Strategy: Shape the future of our workforce.
  • Empowering Talent: Build a high-performing & results-oriented HR team.
  • Where Connection Counts: Make a lasting impact on a world-class organisation.

Queensland Rail connects communities, and so could you! Are you a strategic and results-oriented HR leader with a passion for building high-performing teams?  Thrive in a collaborative environment and possess exceptional leadership skills?  Explore this exciting Group Senior Manager People Services role and discover the power of "Where Connection Counts."

At Queensland Rail, our success hinges on the talent and dedication of our people. We're a diverse and inclusive team, united by a shared vision: connecting communities and driving positive change across Queensland.

We understand the challenges inherent in our work. Yet, we face them head-on, fostering a supportive and collaborative environment where colleagues support, celebrate, and uplift each other. This strong sense of camaraderie cultivates a professional network that extends beyond the immediate role, fostering long-term career growth and development.

The Opportunity:

We're seeking a highly motivated Group Senior Manager People Services to join our People Safety & Sustainability (PSS) team. In this critical leadership role, you'll play a key role in shaping and leading our people services function. You'll be responsible for providing strategic direction and guidance to the HR Central and People Business Partner teams, ensuring they deliver exceptional service that supports our entire organisation.

Key Responsibilities:

  • Collaborate with senior leaders to develop and implement a customer-centric people services strategy aligned with overall business objectives.
  • Leverage innovative technologies and best practices to optimize the delivery of HR services, driving continuous improvement and cost-effectiveness.
  • Provide strategic direction and leadership to the HR Central Service Centre, Vendor Management, and other people services teams, fostering a high-performing and results-oriented environment.
  • Cultivate strong relationships with stakeholders across the business to ensure our people services are aligned with their strategic needs and operational priorities.
  • Champion a culture of continuous improvement and support initiatives to future-proof our workforce and maintain a competitive edge.
  • Foster a high-performing and motivated team environment, empowering individuals to achieve their full potential.

To view further details please see the Position Description

To excel in this role, you'll possess:

  • A proven track record of leading and developing high-performing teams within an HR environment.
  • Extensive experience in strategic people services management, encompassing shared services, call centres, employee performance management, compliance, and customer service.
  • A demonstrated ability to foster a culture of inclusion, performance excellence, and results-oriented execution within a people-centric environment.
  • Strong leadership skills that inspire, motivate, and empower others to achieve their full potential.
  • Excellent communication, interpersonal, and relationship-building skills to foster collaboration and build strong partnerships across diverse stakeholders.

If you're a passionate and strategic HR leader seeking to make a lasting impact, we encourage you to apply. We look forward to learning more about your experience and capabilities.

Supporting a Diverse Workforce

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.

We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs.

If this position interests you and you feel you have the knowledge and experience please apply via our website by clicking onto the "Apply" button. Please submit a resume and covering letter outlining your relevant experience by 11:59pm Wednesday the 17th of July 2024.

To learn more about this Queensland Rail career opportunity please contact Lesa with your specific enquiry via email

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