First listed on: 03 June 2024

Manager Clinical Safety and Quality


Employment Type: Permanent Full Time, 38 hours per week
Position Classification:  Health Manager Level 3
Remuneration: $122,850 per annum - $139,559 per annum + super and annual leave loading
Location: State Operations Centre, Sydney Olympic Park
Closing Date: 17 June 2024


NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what it’s like to work for NSW Ambulance


The Manager Clinical Safety and Quality, as part of the Clinical Governance team works with other Clinical Capability, Safety & Quality teams, Clinical Operations and other directorates to facilitate the development and implementation of safety and quality activities in line with Clinical Capability, Safety & Quality key priorities, programs and initiatives to maintain effective patient safety and clinical quality within NSW Ambulance. The Manager Clinical Safety and Quality is responsible for monitoring Clinical Key Performance Indicators (KPIs) as well as other performance targets and is a key driver for the promotion of a safety culture with a focus on continuous improvement and quality across the organisation.

Please refer to the Role Description and Position Conditions and General Info for further information.

OPPORTUNITIES AVAILABLE (for eligible employees)

Besides your salary, you’ll also have access to:

  • A range of leave to support you with your needs out of work including generous paid parental leave, carers leave and more
  • Allocated Days Off (ADO) – once a month take a paid day off (eligible full-time employees)
  • Additional Public Holiday
  • Opportunities for extra tax savings through salary packaging
  •  Novated leasing – lease a car and pay for all running costs out of your pre-taxed salary (eligible fulltime employees)
  • Extensive staff support programs available to all staff and families – free confidential and professional assistance for staff and their families
  • Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy (eligible employees)
  • Health coaching service available to all staff providing individualised support
  • Discounted private health insurance
  • Career development and growth opportunities


To be successful in this role, you will require the following experience and attributes:

  • Relevant tertiary qualification and/or equivalent and extensive experience with a demonstrated ability to provide guidance and direction in tasks of a clinical nature.
  • Demonstrated experience in facilitating change, analysing problems, developing effective solutions, and resolving conflicting priorities in a Clinical Governance Unit or health care setting.
  • Excellent negotiation, decision making, leadership and influencing skills including the ability to interact constructively and collaboratively with a diverse range of stakeholders, through all organisational levels.
  • Demonstrated ability to initiate and lead change in a complex organisation.


Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Describe a time when you supported a team (or organisation) to adopt practices that enabled them to use data and/or analysis tools to ensure a safe and efficient patient journey. What steps did you take? What was the outcome?

Question 2: Describe a time when you have applied human factors principles, tools and methodologies to achieve positive outcomes in healthcare design and service delivery. What steps did you take? What was the outcome? 

If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to David McLeod on:

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. 

Click here for information about eligibility lists and Recruitment Pool use

Click here for information on our Diversity and Inclusion Statement

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