People Experience Manager
Melbourne & Olympic Parks (View other jobs from this organisation)
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People Experience Manager
About the role
As the People Experience Manager, you will be instrumental in enhancing the employee experience at all stages of the lifecycle at Melbourne & Olympic Parks (M&OP).
Reporting to the Director of People & Culture, you will lead the design of strategies and programs that support a strong and engaging people experience. Your leadership will be pivotal in ensuring our organisation is an outstanding place to work.
Partnering closely with our safety team, you will be instrumental in designing and implementing initiatives that promote holistic wellness, while also ensuring safety and compliance.
Collaboration will be key as you work closely with other teams across the business to embed best practice and make lasting positive impact.
Here are some of the game-changing things you’ll have the opportunity to be involved in:
Engagement & Communication
- Lead the implementation and continued enhancement of our employee feedback systems. Use insights to drive action and improvement in engagement and people experience.
- Lead M&OP’s internal communication approach from strategy to execution designed to keep our people informed, motivated, and aligned.
Wellbeing
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As a business that operates 24/7, creating a culture, systems and ongoing conversations around wellbeing in the workplace is a key priority. You will lead this work and embed wellbeing practices across all levels of our business.
People Strategy
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With your transformative people experience lens, you will play a key role in the development and delivery of our People Strategy which includes a number of exciting focus areas including leadership and organisational capability development, people systems transformation, and development of attraction strategies using our Employee Value Proposition.
What you will bring to the role:
You are an influential, impactful leader
You have a highly collaborative and supportive leadership style and a steely focus on both what you and your team deliver (outcomes) and how it is delivered (behaviour).
You thrive at building and maintaining strong, mutually beneficial relationships and prioritise these relationships in order to successfully deliver in your space.
Coupled with your deep functional expertise in people experience, engagement and wellbeing – you’re ready to have a lasting impact on one of the best sport and entertainment precincts in the world.
You can balance competing demands like a pro
You’re detail orientated and equally appreciate the importance of keeping your eye on the bigger picture. A fast pace, ‘lots of balls in the air’ kind of environment is one you thrive in – and it’s your quick thinking, tenacious and innate solutions-orientated spirit that keeps you on track.
You strive for continuous improvement
You are curious and look for better ways of doing things that balance productivity and outcomes. Data, process and strategy play a big role in your decision making and you actively advocate improvement projects that improve the engagement and experience and outcomes for everyone.
The customer is at the heart of everything you do
You care deeply about the people experience and how this ultimately impacts our customers. Whether it is supporting leaders at an individual level to get the best out of their team, or developing organisational wide frameworks to engage and enhance the experience of our people - you consider the customer experience at every level.
A bit about us
Melbourne & Olympic Park (M&OP) is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world class venues.
At M&OP we are passionate about delivering world class customer experiences to every person, every event, every time. How do we do this? By seeking out the best talent to build a high performance, integrated team who are passionate about creating exceptional experiences for our guests.
Melbourne & Olympic Parks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For further information on Melbourne & Olympic Parks visit our careers page at https://mopt.com.au/about/our-people/
Please note successful applicants will be required to undertake a pre-employment screening. This includes but is not limited to a national police check and working with children check. M&OP may withdraw an employment offer in the event of an unsatisfactory screening result.
Please note M&OP operates a direct sourcing model so we ask that agencies do not get in touch regarding this vacancy.
M&OP values the privacy of every individual’s personal information and is committed to the protection of personal information. ?Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic.). Please refer to the M&OP Careers Page at https://mopt.com.au/about/our-people/ for more information.
Job Summary
- Location:
- VIC - Richmond
- Work Type:
- Full Time
- Category:
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Customer Management/Insights
Frameworks/Systems
Organisational Development/Capability
People and Culture