First listed on: 11 June 2024

 Human Resources Manager

Join us as Human Resources Manager at Stamford Hotels and Resorts (Sydney)

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 600 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

Core requirements of your role


  • Manage and monitor manpower budget
  • Work closely with Area Financial Controller, General Manager (GM) and Heads of Departments (HODs) on efficient allocation of resources through manpower planning and rostering
  • Critically review all proposals affecting changes in headcount establishments and manpower budgets. Where necessary, work with GM and HODs to identify areas of efficiencies/ consolidation/ streamlining opportunities
  • Manage all relevant HR budget and the utilisation of the budget items


  • Be the custodian of The Stamford Way. Propagate Stamford’s vision, mission, CREDOs and service standards and lead by example
  • Ensure all employees are delivering the Stamford Service experience to guests at all times
  • Track guests feedbacks and ensure relevant departments rectify issues as required
  • Partner GM, HODs, and stakeholders to enable excellent delivery of HR services and advisory.


Policies & Procedures (P&P)

  • Ensure all relevant P&Ps are understood and complied with by all team members
  • Analyse trends and metrics, and use such data to develop more effective and relevant HR solutions for the hotel/assigned portfolio.
  • Support the business operations by effectively and adequately supplying the right resources as and when required
  • Lead/be responsible for the successful induction of all new hires
  • Manage the Performance Management program and ensure managers conduct regular reviews as required
  • Administer employee benefits and organise yearly flu vaccination exercise for employees
  • Ensure disputes and disciplinary cases are handled in a professional and timely manner
  • Ensure that all employees’ records are maintained accurately and completely
  • Manage all key cycles such as salary reviews, succession planning exercises, manpower budget planning and development of training calendars


  • Attend regular staff meetings to ensure key tasks are completed and projects are progressing according to schedule
  • Communicate changes to policies, procedures and or legislation in a timely manner

Compliance & Risk Management

  • Have a strong understanding of employment legislation (e.g. Enterprise Agreement/Employment laws/WHS/Public Liability/Workers Compensation/Equal Opportunity) and ensure adherence
  • Drive safety culture in Hotel through championing safety practices
  • Participate in risk management activities to identify, assess and control risks in the workplace


  • Assist to upkeep the Hotel’s HR Information System and ensure that employees’ data are updated timely and accurately
  • Partner with Finance and HODs to ensure that payroll processes are completed timely and accurately
  • Conduct regular and ad-hoc due diligence checks to ensure that all payments, deductions, and accruals for employees are accurate and timely


  • Build talent pools for key roles to support succession planning
  • Champion training and continuous development programs for all employees
  • Develop effective strategies for continually building the capability of the workforce
  • Monitor the training records of the employees and ensure they are trained in the hotel’s P&P and Stamford Way
  • Partner with managers to identify and forecast staff/skill capability needs to propose Training & Development programs to address capability gaps
  • Provide Managers with support through coaching and mentoring to effectively manage human resources and employee relations matters
  • Develop retention programs to mitigate risks for high flight risk employees
  • Ensure remuneration structures are competitive with the market
  • Develop relevant employee engagement initiatives for buy-in/endorsement from Head Office


  • Other tasks or duties as assigned

About you

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Skills / Knowledge

  • Tertiary qualifications in Human Resource Management or equivalent
  • Strong command of written and spoken English
  • Technology savvy in and familiar in computer systems (e.g. Microsoft Office, HR systems and databases)
  • In depth knowledge of labour law, industrial relations and HR best practices
  • Minimum five years of relevant experience in Hospitality industry
  • Experience leading a team of staff
  • Experience in managing/ liaising with key stakeholders


  • Commercially/ financially savvy
  • Hands-on leader
  • Analytical and highly numerate
  • People orientated
  • Attention to details
  • Logical thinker and effective problem solver
  • Good organizer and planner
  • Responsible to follow tasks through to completion
  • Team player with a positive, can do attitude
  • Passion for hospitality
  • Aligns personal values with the Stamford Way

You should have full working rights to work in Australia.

How to Apply

If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview. No recruitment agencies please.

Applications close: 9 July 2024

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

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