First listed on: 02 July 2024

Head of People and Culture

The Next Step is delighted to partner with Lifeline Australia to search for their next Head of People and Culture to build on the success and recent evolution of the current team.

  • Head of People & Culture for a purpose lead organisation committed to saving lives
  • Lead a P&C team and build organisational capability in a collaborative and supportive environment
  • Sydney CBD Location | Hybrid working model 2 days WFH

About Lifeline Australia
Lifeline Australia is a leading national charity that enables the growth and delivery of suicide prevention and crisis support services across Australia through its member organisation network.  This talented workforce of approximately 160 dedicated professionals includes clinical leads, fundraisers, technology experts, service and digital product designers, corporate services and program staff, as well as a digital delivery team, They have recently embarked on an exciting transformation journey, guided by an ambitious strategic plan to grow services and improve accessibility for the communities that they serve. As an organisation, Lifeline Australia promotes a positive, professional work environment that holds the needs of the help-seeker at the heart of its work.

About the Role
As Head of People & Culture, you'll play a pivotal role in shaping the organisation's future. Reporting to the Executive Director of People and Corporate Services, you'll lead a small team of 4-5 staff, and be empowered to evolve the People and Culture function to meet its strategic goals.

Key Responsibilities:

  • Strategic Leadership: Implementing people strategies aligned with the strategic plan, ensuring staff retention, engagement, and high performance, and promoting a strong safety culture.
  • Team Building: Leading and developing a high-performing P&C team, providing them with the resources and support needed to excel.
  • Performance Management: Developing and implementing a new performance management system that supports managers and team members.
  • Employee Experience: Enhancing the talent acquisition and onboarding processes to create an exceptional employee experience.
  • Capability and Learning: Planning and building a robust learning function to support staff development and operational needs.
  • Culture and Engagement: Driving initiatives to promote a positive, inclusive, and engaging workplace culture.

About You
We are seeking a motivated People & Culture leader with experience across various industries, including the not-for-profit or government sector. You should be an excellent communicator, listener, and facilitator who can balance daily operational requirements with strategic leadership.

You will ideally have tertiary qualifications in Human Resources or Business and strong knowledge of Australian workplace legislation and employee relations.  It will be essential to have a track record of building high performing teams, a pragmatic outlook, and an energetic commitment to advancing Lifeline Australia's internal capabilities.

About Applying
If you are passionate about promoting a positive workplace culture and driving organisational change in a purpose-led business that makes a real difference for thousands of people  every day of the year, then we want to hear from you. Competitive salary package including salary sacrifice benefits’.
Applying with The Next Step
At The Next Step we embrace individuality and differences in gender, age, ethnicity, race, cultural background, disability, faith and sexual orientation. We strive to provide a recruitment experience that’s fair, inclusive and accessible. We encourage all suitable applicants to apply for this role.
For any accessibility needs to be considered during the recruitment process, please let us know at
Click “Apply” to express your interest for this role.
For further information about the role, please contact Caroline Diek at or on 02 8256 2541.

Recent Jobs