First listed on: 13 March 2023

Senior Manager, Claims Support

WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

Senior Manager, Claims Support

  • $169,620.00 per annum + superannuation
  • Geelong based role, full time, ongoing permanent role
  • Hybrid, flexible working (minimum three days a week in the Geelong office)

Want to play a role in shaping how the recovery of Victorian workers is supported? As we continue to build our dynamic and highly focused team, we have a new opportunity to lead our Claims Support function that supports injured workers in their recovery and return to work.

About the role

The Claims and Recovery Support division has been created within WorkSafe to focus on supporting the recovery and return to work of injured workers. This division will be transforming how we provide support and service to injured workers to improve the outcomes they achieve. As part of this, we will help shape the future Recovery Service Model for the Victorian Workers Compensation scheme.

As Senior Manager, Claims Support, you are a member of the Claims and Recovery Support senior leadership team. You will be responsible for setting the strategic direction and providing leadership to the Claims Support function of the division. These teams provide specialist skills and expertise for specific stages of an injured workers journey and ensure their recovery and return to work is placed at the center of all we do. This includes impairment benefits, dispute resolution, payment and administration and specialist teams.

Key accountabilities of this role will include:

  • Set strategic direction, develop long term plans and implementation of operational strategies aimed at achieving objectives for division and business unit and be an escalation point for contentious, sensitive and high risk operational decisions.
  • Establish priorities, monitor progress and develop business and strategic plans to deliver required outcomes for Claims Support function.
  • Responsible for service delivery objectives, including financial, quality and time related targets for Claims Support function. This includes leading, coaching and developing teams, setting the standard for the management of claims through a person centered approach.
  • Build on an environment and culture enabling people to perform at their best with a focus on health, safety and wellbeing and developing capability to deliver optimal performance and a person-centered approach.
  • Establish, develop and maintain strong strategic relationships with key stakeholders and other industry experts, internally and externally. This includes using influencing and negotiation skills to resolve competing interests at or above executive level.

Please click here to take a look at the Position Description provided for additional information on accountabilities for this role.

About you

You are an experienced People Leader who wants to make a difference. Your communication and organisational skills are exceptional & you have a passion for helping others. You are a team and performance oriented person who enjoys leading, delivering and making an impact on your team and stakeholders. You will also have:

  • Previous experience in the leadership of service-based operations dealing directly with customers and members of the public
  • Proven high level people management, interpersonal, communication and influencing skills with all levels of staff
  • Working knowledge of Victorian Workers Compensation Legislation and relevant compliance
  • Knowledge of WorkSafe and its stakeholder landscape
  • Substantial experience leading teams through change & change management


  • Relevant tertiary qualifications
  • Experience in case management, rehabilitation, medical and paramedical, disability, social services or other relevant field (desirable)

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance.

WorkSafe employees enjoy: Mental and physical health and wellbeing programs | Flexible working | Discounted gym & pool memberships | Supporting work environment | WELL rated building | Active Social Club | Career opportunities and working for your Community!

What's next?

Applications close 11:00PM, Monday 20th March 2023. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Alison Forbes via email

About Us

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we're committed to delivering industry best practice to our people, our customers and the community.

Our Future

WorkSafe's Strategy has our core purpose front of mind - reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

Important Information

WorkSafe is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with WorkSafe's obligations under the Occupational Health and Safety Act 2004 (OH&S Act).

Therefore, all WorkSafe employees are required to have an up to date COVID-19 vaccination status, which is currently defined by the Australian Technical Advisory Group on Immunisation (ATAGI) as three vaccine doses, unless a valid medical exemption applies.

To meet our obligations under the OH&S Act, WorkSafe will request vaccination information or evidence of an exemption in the pre-employment stage.

Prior to commencement of employment with WorkSafe you will need to provide evidence that you are vaccinated against COVID-19 and have an up to date vaccination status, or that a medical exemption applies.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.

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