Claims Analyst - [Archived Advertisement]

 Claims Analyst

• $117,386.00 per annum + superannuation
• Full time, fixed term opportunity until 23 September 2025
• Geelong or Melbourne based role (hybrid work from home – 3 days a week in office)

About the role

The Claims Analyst utilises technical expertise to Agents focussing on entitlements, worker fraud and quality decision making.

The position will work in the Integrity Intelligence team within the Integrity, Risk & Resilience division and will be expected to be flexible in approach and be able to support the team and the broader Claims decision in a number of different programs and initiatives to drive improvements in scheme performance. The main focus of this role will be to support the management of the Data Analytics Program.

Key accountabilities

• Oversee and manage referrals into the worker fraud pilot
• Provide expert advice on decision making and claims management activities at both case level and system wide claims management
• Investigate and research the most effective procedures to assist in achieving the optimum cost savings in claims management
• Partner with stakeholders within Return to Work Victoria and across the broader organisation to deliver key project milestones for Strategic Priorities and Strategy programs
• Provide expert technical advice to senior management on issues, initiatives and trends relating to claims management generally and where necessary on specific claims
• Liaise with senior management and other WorkSafe personnel, external organisations and other relevant groups or individuals in implementing claims management initiatives

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You are a Workers Compensation Claims specialist, with 5+ year’s agent experience. Your strong technical expertise and attention to detail will enable your ability to provide sound advice on decision making and claims management activities. Your communication and organisational skills are highly developed, allowing you to build and maintain trusting relationships with your stakeholders.

Additionally, you will possess the following skills and experience:

• Thorough knowledge and understanding of the principles and operation of WIRC (2013) and the Accident Compensation Act 1985
• Recognised expertise in injury claims case management at a claim by claim level, particularly in respect to Workers Compensation claims
• Ability to forensically analyse data and develop strategies to prevent and respond to worker fraud
• Demonstrated ability to design, develop and implement multi-faceted programs / systems / procedures
• Expert level of knowledge of entitlement to compensation
• Preparedness to question existing claims management practises and recommend new ideas
  

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders. 

What’s next?

Applications close 11:00pm on Friday 31 January 2025. Click the link to apply, and join us in making a difference to Victorian lives.

You will be required to satisfactorily complete a National Police Check and/or other checks as required for the position as part of the recruitment process.

To apply for the position, you will be an Australian or New Zealand citizen or a permanent resident. If you hold a visa that allows you to work and you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not surpass your current visa term. 

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Bianca Stojanovski via email bianca_stojanovski@worksafe.vic.gov.au

About us

WorkSafe's Strategy has our core purpose front of mind – reducing workplace harm and improving outcomes for injured workers. We don’t shy away from the importance of our purpose to the Victorian community, that’s why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.