First listed on: 13 March 2023

Quality, Safety, and Wellness Coordinator

An exciting leadership opportunity exists to apply for the Quality, Safety and Wellness Coordinator, Clinical Governance Unit, Hornsby Ku-ring-gai Health Service (HKHS) role, which oversees Quality Improvement, Patient Safety and Experience and Wellness daily operations, providing high level advice and leading the patient and staff experience portfolios within HKHS.

Employment Type: Permanent Part Time
Position Classification: Health Manager (Level 1)
Remuneration: $39.38 - $52.97 per hour 
Hours Per Week: 19
Requisition ID: REQ384320

Where you'll be working
Hornsby Ku-ring-gai Hospital. 

What you'll be doing

The Quality, Safety and Wellness Coordinator  will capture the patient’s experience across a variety of topics, including Quality Improvement and safety initiatives. This enables HKHS to deliver a health system that delivers outcomes that matter most to patients and the community. The Quality, Safety and Wellness Coordinator  will help develop actions for improving patient experience and enhancing consumer engagement in our service delivery.
The Quality, Safety and Wellness Coordinator  will assist in capturing employee experiences and perceptions via the People Matters Employee Survey, Schwartz Rounds and Speaking Up for Safety to identify elements of good practice and areas in need of further improvement, including the emotional impact of patient care that staff experience.  

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.

Candidates will need to meet the following criteria:

  1. Significant and demonstrated relationship building skills with key stakeholders and an ability to inspire managers and clinicians to make positive and strategic use of patient experience data and information to improve patient and consumer experience.
  2. Demonstrated ability to liaise, consult and negotiate effectively with staff and consumers of a variety of levels of experience and backgrounds.
  3. Demonstrated experience in patient experience management and customer service within a health care setting.
  4. Demonstrated high level communication skills, both verbal and in written, with all levels of staff and management, and patients/ families/ carers/ consumers in individual, group and education settings.
  5. High degree of computer literacy with competency in Microsoft 365 and other relevant programs.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position

For role related queries or questions contact Mikhaila O'Brien on or 0404 435 690

All NSW Health workers are required to have two doses of a COVID-19 vaccine, as defined by NSW Health.  Employees working in a clinical area or are required to attend clinical areas are considered category A. Category A positions are required to provide evidence of having received three doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA) and meet the requirements of the Occupational Assessment Screening and Vaccination Against Specified Infectious Diseases Policy Directive.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. 

Applications Close: 23 March 2023 

Tentative Interview Date: 30 March 2023 

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