First listed on: 25 May 2023

Coordinator Protocol and Special Events, Clerk Grade 7/8


  • Join a dynamic and flexible team that is passionate about achieving outcomes in a fast paced and rewarding environment
  • Enjoy a flexible working environment with hybrid arrangements
  • Engage with stakeholders from a local through to a national level
  • Full time ongoing role
  • Location: Wollongong
  • Salary: Maximum TRP $126,210.00 (salary range $101,947 - $112,849). Total remuneration package includes salary plus employer's 10.5% contribution to superannuation and annual leave loading.

About the opportunity

An exciting opportunity is available to join the NSW State Emergency Service (NSW SES) as the Coordinator Protocol and Special Events. The role also oversees the management of NSW SES Recognition Programs.

This role also plans, coordinates, and manages the delivery of events and functions of strategic and organisation-wide significance to maximise customer service and stakeholder involvement to meet the NSW SES’s objectives. 

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the State Emergency Service Act 1989. We are recognised as the most versatile and widely used emergency service organisation in NSW.  Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state. In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue. The NSW SES responded to over 64,000 requests for assistance from the community over the 2021-22 year. 

The NSW SES has over 10,000 volunteer members, including reserves, and a full-time equivalent workforce of over 370.  There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities. They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.

About you

To be successful in this role you will:

  • Be highly organised and have experience in managing significant events
  • Have strong administrative skills and the ability to multitask
  • Have excellent stakeholder communication and engagement skills and the ability to influence others whilst maintaining strong relationships both internal and external
  • Knowledge of honours and awards is desirable but not necessary

What we can offer you 

  • Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements 
  • Attractive salary package of up to $126,210.00 (salary range $101,947 - $112,849 + leave loading + super)
  • Flexible work options working within operational requirements 
  • Mental Health & Wellbeing programs and services 
  • Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
  • Comprehensive immunisation programs including the flu vaccine 
  • Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

Are you ready to join us? 

Click apply and submit as separate attachments:

  • A one page cover letter responding to the essential requirements, focus capabilities and what unique skills and experience you will bring to the role.
  • Responses to each of the targeted questions (maximum of one page per answer); and 
  • An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Targeted Questions

  1. Demonstrate your experience managing recognition programs in a volunteer environment
  2. Provide an example of how you have liaised with external stakeholder such as but not limited to Government House, other government agencies and representative bodies

Got a Question? 

If you want to know more about this opportunity or if you have any questions, please contact Rosanna Goodchild on (02) 4251 6586 or

The role description is available here.

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

For more information on how to apply for a role in the NSW Public Sector please click here.

Applications close: Monday, 5th June 2023 at 11.59 pm

The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.

Recent Jobs