First listed on: 06 May 2024

APS5 Operations Officer - Compliance Management Group



We have an exciting opportunity for Operations Officers to join the Aged Care Quality and Safety Commission. We are seeking candidates with strong analytical and organisational skills that have a proven track record of project managing or coordinating business improvement initiatives.

The successful candidate will need to have strong problem-solving and stakeholder management skills to consult relevant stakeholders, review business/team requirements, identify gaps and risks, and deliver successful outcomes.

The role will assist with implementing the group’s operational assurance program and taking ownership of the workforce plan, and recruitment and retention strategy. This will also include administration coordination of the recruitment, onboarding, and induction for staff within the group.

The Operations Officer – Compliance Management Group role sits within the Compliance Management Group Operations section which leads the groups’ workforce plan and building capability across the group. The section also coordinated the development and implementation of operational procedures and quality assurance for the group.

More information about the Aged Care Quality and Safety Commission and this role can be found on our website, and the Position Description for these roles are located on our Careers at the Commission web page.


  • Assist with reviewing business/team requirements and identify gaps and changes needed in existing documentation supporting a continuous improvement culture.
  • Assist with the development and monitoring of operational frameworks, policies, business process maps and procedures.
  • Assist with the implementation of operational assurance program.
  • Assist with the conduct of regular internal quality assurance reviews and draft reports on the outcomes.
  • Extracting and analysing data and from various databases and highlighting risks/gaps or issues to the Assistant Director/Director under strict time constraints.
  • Coordinate the team’s contribution to appropriate systems, procedures, and controls to enhance the accuracy, timeliness and presentation of workflow or workload management.
  • Assisting with the development and monitoring of the group’s workforce plan and recruitment & retention strategy.
  • Manage administrative outcomes for recruitment and onboarding of staff within CMG and co-ordinating, creating and amending Induction Plans/Training


Key Capabilities

  • Ability to work with competing priorities, milestones and changing priorities.
  • Highly developed verbal and written communication skills.
  • Good analytical and problem-solving skills.
  • Takes responsibility for meeting milestones and objectives.
  • Ability to develop and maintain important relationships with external and internal stakeholders.
  • Ability to effectively collaborate with others to achieve team objectives.
  • Knowledge of IT solutions including the ability to learn and use new case management, SharePoint, project and/or reporting systems.
  • Good planning and organisational skills.

Position eligibility
In addition to the above key candidate qualities, to be eligible for this position you must:

  • be an Australian citizen
  • satisfy a National Coordinated Criminal History Check

How to apply

Submit an online application through our Careers at the Commission webpage by 11.59 pm (AEST) on Sunday 19 May 2024

As part of your application, you will need to provide: 

  • Your resume (up to 3 pages maximum) 
  • A 500-word statement referring to the ‘key capabilities’ of how your skills and experience would make you successful in the role

You are encouraged to refer to the APS5 Integrated Leadership System and position duties where relevant to assist you with your response. Candidates are recommended to consider the APSC Cracking the Code when drafting your statement.

Please note, applications that do not provide a resume and/or pitch may not be assessed and may not progress to the next recruitment stage.

Advertisement Contact

Any questions about the role should be directed to Amanda Scali via
02 8366 3724 or

Merit Pool
A merit pool of suitable candidates may be created from this selection process. Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on a non-ongoing and ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.

Non-ongoing opportunities may be offered with an initial engagement of up to 18 months, with one possible extension of up to 6 months (a total maximum contract period of 2 years).

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